Privacy Policy

At Rockhampton Regional Council: the security of personal information that we collect is of utmost importance to us.

Rockhampton Regional Council is committed to providing you with the highest level of customer service including protecting your privacy. Privacy is about protecting the personal information of individuals that interact with Rockhampton Regional Council. Under the Information Privacy Act 2009, personal information held by Rockhampton Regional Council must be responsibly and transparently collected and managed. This Privacy Policy also provides information about how you can seek access to and correction of the personal information that we hold about you.

We may update or revise this Privacy Policy from time to time. You can find the most current version on our website or you can request a copy by calling 1300 22 55 77, emailing enquiries@rrc.qld.gov.au, or visiting one of Council’s customer service centres.

Personal Information

Personal information is defined as any information that would allow a person to be identified and may include your name and address, signature, date of birth, current and previous addresses, contact phone numbers, email address, bank account or credit card information, and physical characteristics such as height and birthmarks.

The information does not have to identify a person. It need only provide sufficient information to lead to the identification of a person. It covers information held in paper or electronic records, including images and sounds. If you choose not to provide certain information, we may not be able to provide you with the services you require.

How we collect personal information

We collect personal information in several ways:

  • Directly from you in either verbal, written, or electronic form
  • When you visit our websites
  • From other government agencies
  • From publicly available sources of information
  • From third parties such as credit reporting companies

What personal information do we hold?

We hold a range of information including personal information relevant to conducting business with us such as your name, address, property details, correspondence, building records, and security footage.

How we use your personal information

Any personal information you choose to provide will only be used for the purpose for which it was provided and will not be disclosed to other persons or organisations without your prior agreement or if required by law.

What are the purposes for which we may collect, hold, use, and disclose personal information?

Generally, we only use personal information for the primary purpose for which we have collected it, or for another closely related secondary purpose. Our potential uses of personal information which we collect (and for which you consent to us using your personal information) may include:

  • to process and fulfill your orders for tickets (or other items) from us.
  • to contact you if there is an event cancellation or change in event details, or for the replacement of lost tickets.
  • to get a better understanding of you, your needs, your behaviours, and how you interact with us to identify ways in which we can provide you with a better service or enhance your experience of our website and or other services.
  • managing your dealings with us as a RockyNATS member;
  • so that we can promote our products and services to you and the products and services of third parties that we deal with.
  • detecting and preventing fraud and unauthorised ticket on-selling.
  • for business research and development of new products and services, including for RockyNATS members and our clients.
  • verifying your identity.
  • so that we can respond to inquiries and complaint handling; and
  • for the conduct of data analytics and predicting trends.
  • marketing services in connection with the products and services we provide; and
  • to comply with our legal and regulatory obligations and enforce our legal rights.

Help us ensure we hold accurate information

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, and up to date. However, the accuracy of that information depends to a large extent on the information you provide.

That’s why we recommend you keep us up to date with changes to your personal information.

Access and Correction of your personal information

Under the Australian Privacy Principles, you have a right to request access to the personal information that we hold about you and seek its correction. If you are a RockyNATS member, you can access or correct some of your personal information by logging onto our website to www.rockhamptonregion.qld.gov.au). If you are not a RockyNATS member, so that your request reaches the right person, contact us on 1300 22 55 77 or email enquiries@rrc.qld.gov.au. Please include your contact details such as email address and telephone number and enclose a copy of a form of identification such as a current driver's licence or passport. We will not charge you for making such a request but will let you know if there is a cost for supplying you with access to or correcting the personal information. 

We aim to respond to requests for access or correction within 30 days. There are certain situations under the Australian Privacy Principles where we may refuse to provide you with access to or correct your personal information, but we will always let you know in writing if this is the case.

Further details are available on our website at www.rockhamptonregion.qld.gov.au. Click on Right to Information under About Council, Right to Information, or call customer service on 1300 22 55 77.

Contact Us

If you have any questions or concerns about privacy, please contact us on 1300 22 55 77 during business hours, or you can write to us at PO Box 1860, Rockhampton, QLD 4700 or email enquiries@rrc.qld.gov.au 

Privacy Policy

This statement is linked to the Rockhampton Regional Council Privacy Policy which sets out our legislative obligations and approach to managing, handling and protecting the Personal Information of internal and external customers. 

To view our privacy policy, or to make a complaint and/or contact our Privacy Officer, please use either of the following options:

  • e-mail at enquiries@rrc.qld.gov.au with the subject line Privacy Policy
  • calling 1300 22 55 77, or 
  • visit one of Council’s customer service centres.

If you feel that we are not complying with this Privacy Policy or the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), please put your concerns in writing and send them to The Privacy Officer @ enquiries@rrc.qld.gov.au 

We will always endeavour to investigate your complaint and respond to you as soon as practicable after receipt, generally within 30 days. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.